Client Frequently Asked Questions
How does this work?
- Create Account in minutes and Try Us Risk Free
- Deposit $50 into an escrow account applied to writing services
- Find writers with Search or Casting Calls
- Place an order using one of three Order Forms
- Specify what you need and when you need it
- Approve the order or request unlimited revisions
- If you approve the order, you own it
- If you are not delighted with the order, you don't pay
Who can I contact for support?
One of our Account Managers will be assigned to your account. You'll get an email with phone and online support information within minutes of sign up. Feel free to call our office in Boston at 617-227-8800 to speak with a representative. You can also email our support staff for immediate support or chat with us live online.
How are the prices for content calculated?
We have three order forms: Crowd, Standard and Premium. Standard orders offer a fixed rate per word, that varies with the star rating of the writers. Premium Orders offer optional bonus payment for challenging orders that may require research or have greater exposure and impact on your business. Crowd Orders offer a 10% discount on Standard pricing, and orders are sent to writers first-come, first-serve.
You determine the order form that's best for the project. And you always control the price you're willing to pay. You also select the minimum and maximum amount of words for an order. Prices are then calculated as a combination of the writer level and word count.
Explain your pricing transparency?
Writers earn 70% of the client pay for any and all orders. Full transparency of prices help us attract the best writers and best clients. Writers, Customers, Readers—Everybody loves WriterAccess!
Do you check content for duplication and plagiarism?
Yes. All articles are automatically scanned for copyright infringement using Copyscape. All detections are listed for review and verification, and our quality team may reject any content before it is sent to you.
Can a writer sell the same article to several clients?
No. All content must be completely new and original. Any violations by writers will result in immediate termination. Our technology helps to detect any duplicate content submissions by writers.
What type of content and writing can I order at WriterAccess?
A wide range of orders are placed on WriterAccess, including articles, blog posts, copywriting, grant writing, letters, manuscripts, manuscript reviews, press releases, product descriptions, product reviews, sell sheets, tech articles, tips, travelogues, tweets, white papers, powerpoint presentations, product descriptions, posts and any other content for social media programs.
Can I create a list of favorite writers and keep using them?
Yes indeed. Create as many lists as you want and need. We call these favorites Love Lists. All the writers you add to any list will become your "Master Love List." But you may also have numerous "Love Lists" for groups of writers or even one writer. When you place your orders, you can select one of your Love Lists or even Master Love List and send the order to the writers or writer on that list. Writers pick up orders first-come, first-served, with only one writer responsible for that order.
Do I own the copyright on the content I buy?
How can I pay and when does it register?
You can pay with any major credit card or PayPal. Funds are deposited immediately to your escrow account. Additional funds can be deposited to your account at any time. And you may request a refund of any funds not applied to approved orders.
Do I get an receipt for payments?
Yes. Purchase receipts are emailed to all clients and archived in the online marketplace. Statements, detailing all transactions made against your balance, can also be created in the marketplace.
Star Rating System
How does your Star Rating for writers work?
All writers at WriterAccess have a Star Rating that reflects both experience and performance in the platform. Initial star ratings are determined by manual review of applications and samples, and test results for writing proficiency. Our writing test are proprietary, and extremely difficult. Requirements include US citizenship, US bank and PayPal accounts. Approved writers are launched in the marketplace and an algorithm monitors performance and changes star ratings based on customer reviews, Love List selection, approval ratings and successful delivery of orders.
2 Star Rating — Minimum requirement achieved on our screening test. Profile and sample writing offers promise for career advancement. Weaknesses may include SEO knowledge and full time professional experience. New writers or professionals in other fields looking to launch writing careers are frequent recipients of this rating.
3 Star Rating — Solid scores were achieved on the Writing Test. Their writing samples are simple yet informative. Resumes confirm professional writing experience, often with several online content providers as freelance employers. No specialization in any one field or industry is confirmed or apparent on the application. Research writing skill and comprehension of search engine optimization is confirmed.
4 Star Rating — Higher test scores combined with engaging writing samples and solid resumes confirm years of writing experience and professional polish. Review of personal websites and/or blogs displays consistent publishing and dedicatation to the craft. Popularity in the social sphere and more advanced SEO savvy are common. Profiles include samples that display style and style flex along with deep experience in various industries.
5 Star Rating — Look no further for the perfect writer with the experience you demand. Our 5 Star Rating offers the piece of mind you need. They're all proven, published professionals with resumes a mile long. Resumes are packed with client testimonials, industry samples and a command of the English language that can often be flexed in numerous directions—technical, political, humor, medial, press release, whitepaper, case study, etc. Their writing is always clear and concise. They balance search engines demands and reader needs, and think well into the social media sphere. They have positioned themselves as experts in one or more fields, backed with degrees or certifications to boot. Oh, and they adhere to deadlines religiously, and live for long term partnerships offering the peace of mind they are due for their skill, experience and proficiency.