Client Frequently Asked Questions
WriterAccess Basics
How does this work?
You register by depositing funds. You create assignments with word counts and specifications. You select the star level and pricing rate/word for each assignment. You post your assignments to writers with delivery deadlines. You may post the assignments to all writers within a level or a select group of writers on a "Love List" you create. You approve the work. You only pay for what you approve. You build up your Love List of writers.
Who can I contact for support?
Please call our office in Boston at 617-227-8800 to speak with a representative. You can also email our support staff for immediate support.
How are the prices for content calculated?
Prices are based on word count, with optional project complexity for challenging orders that may require research or have greater exposure and impact on your business. You determine the price you're willing to pay. You also select the minimum and maximum amount of words for the assignment. Prices are then calculated as a combination of the writer level, word count and project complexity you've chosen. You're in complete control of all prices.
Where can I find the pricing list for services?
The latest prices for services can be found at http://www.writeraccess.com/pricing/
Explain your pricing transparency?
Our fixed rate prices are based on more than a decade of experience working with thousands of writers and clients. Writers earn 70% of the fixed rates clients pay for each order. Full transparency of prices helps WriterAccess attract the best writers, best clients and best assignments on the web.
Do you check articles for duplication and plagiarism?
Yes. All articles are automatically scanned for copyright infringement using CopyScape. All detections are listed for review and verification, and our quality team may reject any content before it is sent to you.
Can a writer sell the same article to several clients?
No. All content must be completely new and original. Any violations by writers will results in immediate termination. Our technology helps to detect any duplicate content submissions by writers.
What type of content can I order at WriterAccess?
A wide range of orders are placed on WriterAccess, including articles, press releases, product reviews, testimonials, blog posts, travelogues, white papers, sell sheets, marketing copy, manuscript reviews, tip and advice content, powerpoint presentations, product descriptions, manuscripts, tweets, posts and any other content for social media programs.
What is the Love List and Hate List?
You may create a Love List of writers that have successfully completed assignments to your specification, or writers that you have searched and discovered using our advanced search tools. You will have one "Master Love List" for all writers, and you may also create different "Love List Groups" for assignment distribution to just that one list. And you can easily assign a single writer to a Love List Group for direct assignment.
How does copyright work?
You own the copyright of any content purchased on WriterAccess. You do not own the copyright for any copy that you do NOT approve or pay for. Copyright is transferred upon payment. See terms and conditions.
How can I pay and when does it register?
You can pay with any major credit card or PayPal. Funds are deposited immediately. Additional funds can be deposited to your account at any time.
Do I get an invoice for payments?
Yes. Purchase receipts are emailed to all clients and archived in your admin tool. Statements, detailing all transactions made against your balance, can also be created in your admin tool.
How Our Rating System Works
Writer's level of experience and proficiency is initially determined by editorial review of their profile, portfolio, blog posts, social media content, credentials, references and more. The initial quality ranking of writers is then determined by an algorithm that monitors success of assignment delivery, Love List invitations and other quality rankings.
2 Star – These writers meet the minimum requirement of our freelancers. They submitted a satisfactory writing sample on their application that exhibits a basic understanding of the written word. Their resumes do not show previous writing experience outside of WriterAccess. They do not have writing portfolios or maintain blogs, nor do they exhibit SEO or social media competency. New writers or professionals in other fields looking to branch out are frequent recipients of this rating. Nevertheless, 2-Star writers are valued resources that fill an important role at WriterAccess.
3 Star – The majority of our writers fall into this range upon approval into WriterAccess. Their writing samples are simple yet informative. Their resumes show previous writing experience, listing several online content generators as freelance employers. They are generalists, not specializing in any one field or industry. They are research writers that have a basic understanding of SEO. They often do not have their own websites or blogs yet, but they're efficient at cranking out content at high volumes and competitive rates.
4 Star – These writers have engaging writing samples and solid resumes outlining several years of writing experience. They have a website and a blog that may not be for professional purposes, but shows that they write constantly, are dedicated to the craft, and understand social media and SEO. In their samples, you can find hints of their personality, writing style, and areas of interest. 4-Star writers are passionate, intelligent, proven writers who can write concisely on challenging topics.
5 Star – These writers have it all. They are published authorities. They have a wide assortment of online content in their portfolio, client testimonials, and an expert grasp of the English language. Their writing is clear and concise. They understand writing content for search engines and human audiences, and they are active in the social media sphere. They have positioned themselves as experts in one or more fields and may have an advanced degree specializing in a certain kind of writing, such as technical, political, humor, medial, press release, whitepaper, case study, etc. They adhere to deadlines religiously.
Communication
How does contact and communication work with writers?
You cannot give your email address or phone number to ANY writers in the network. You must communicate with writers using our private messaging system.
