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Erik G

Writer #11917

Profile Summary
Star Rating
Completed Orders 7
Revisions/Order 0.14
Repeat Clients 0%
Last Login 4/29/2016
Location Hagerstown, MD
Education Some College
Status Inactive
Asset Type
Summary of Experience
Erik currently works full time in the IT industry as a Contact Center Technical Specialist with a major credit card processing corporation. He is simultaneously pursuing a degree in Network Administration, Information Systems Technology.

Currently, Erik excels at troubleshooting web-based applications for clients while maintaining a high standard of customer service in a fast-paced, call center environment. He is proficient in Microsoft Office, Outlook email, and Windows operating systems as well as computer repair, troubleshooting and basic networking.

Erik has over 10 years of customer service experience working as a store manager for multiple national retail chains. Successful communication between customers and employees has been a hallmark of his retail career and will continue to be paramount in his future endeavors.

Additionally, Erik is an experienced gamer on the Xbox One platform, as well as various other consoles and handheld devices. He has attended numerous trade shows and nationwide conferences showcasing the latest in gaming technology. With over 10 years of experience within the gaming industry, both personal and professional, Erik brings to the table a unique, insider perspective.
Microsoft Word, PowerPoint, Excel, Outlook email, Windows, Xbox 360, Xbox One, Xbox Live, Nintendo 3DS, Nintendo Wii, PS3, PS4, PS Vita, Apple iPhone
Gaming, Management, IT, Sports,
Hagerstown Community College Aug 2014 – May 2016
Network Administration, Information Systems Technology, Associate in Arts

In pursuing a degree in Network Administration, Erik's areas of study include such classes as network fundamentals, management, design, troubleshooting, and operating systems.

Projects by Industry

Erik spent nine years in management with a global game retailer. He attended nationwide conferences to learn about new and innovative hardware, software, and techniques. In addition, he's an avid gamer on the Xbox One platform and has served as a beta tester for multiple games.

He has nearly ten years of experience explaining the pros and cons of the various console platforms and peripherals to prospective customers, making warranty information easy to understand, and breaking down video game ratings into understandable terms for parents. He's written numerous game reviews and product descriptions as a part of his job description as a retail game manager.


Erik is pursuing his Associate in Arts degree in Network Administration, Information Systems Technology and currently works as a contact center specialist with a major corporation that specializes in merchant processing. He spends his days helping merchants recover lost passwords, access gateways, and customize services to better fit individual needs. He is an expert in troubleshooting web-based applications.


Erik has nine years of experience as a retail manager with a global gaming retailer. Prior to that, he was an assistant manager with a national toy-store chain and a restaurant manager of a local pizza franchise. Most of his adult career has been devoted to management, which gives him extensive knowledge of what it takes to make a business succeed in today's competitive economy.

Projects by Asset Type
Product Description

Erik has written numerous production descriptions for everything from the latest video game releases to the hottest new gaming consoles to the latest and greatest pieces of electronic equipment to hit the marketplace.

Blog Post

Erik has written dozens of blog posts throughout his career as a retail manager within the gaming industry. Part of his job description was to share in updating the company blog throughout the year. As a result, he has more than five years of experience composing blog posts about upcoming releases, game reviews, pros and cons of new consoles and handhelds, and the future of gaming.

Projects By Expertise
Research Writer

During his tenure as a retail manager with a global gaming retailer, Erik wrote dozens of product descriptions, advertising copy, and game reviews.


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