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Andrew V

Writer #10116






Profile Summary
Star Rating
Completed Orders 2
Revisions/Order 0.50
Repeat Clients 0%
Last Login 6/10/2015
Location Sarasota, FL
Education Bachelors Degree
Status Inactive
Industry
Asset Type
Expertise
Experience
Summary of Experience
Andrew (Andy) is professional technical writer living in Sarasota, FL. He specializes in content creation, content management, and content delivery. Clocking several years of experience, he has built a diverse skill set around documentation development and technical writing, which includes in depth knowledge of Microsoft publishing products such as Word, Excel, SharePoint, PowerPoint, as well as Adobe products like Framemaker, RoboHelp, Captivate, and Photoshop. In addition to content creation and management, he has developed skills in HTML, XML, SQL, Java scripting, databases, networking topologies, multiple operating systems (including UNIX and Linux systems), and photography just to mention a few. He has worked in both the private and government sectors, for large corporations, and small start-ups. The organizations he has worked for vary in industry, including public administration, telecommunications, defense contracting, online banking, and health services.
Specialties
Andrew specializes in creating technical documentation for end users, administrators, and managers in a wide variety of styles, including user and administrator manuals, application help files, online help, knowledge bases, web content, and training materials.
In addition to being a technical documenter, Andrew has also written articles for periodicals and newsletters, published essays, and maintains his own professional and (semi) personal website.
Interests
Andrew's professional interests coincide with his personal interests. He is a technology enthusiast and immerses himself in computer science (both hardware and software), telecommunications (he was a communications specialist in the US Army), environmental science (he is a certified dolphin handler for a local marine hospital and research laboratory), and literature and creative writing (being the son of a librarian, he has a healthy respect for all things book related).
Education
DeVry University - Orlando, FL Jan 2002 – Aug 2003
Communication Management, Bachelor of Science

The focused of study was on the delivery of voice and data communication. It was the closest field of study to technical writing DeVry offered at the time.


University of Central FL Aug 1998 – May 2001
English - Technical Writing,

The tech writing program at UCF focuses on content creation and formatting. Due to work conflicts, Andrew transferred from UCF to DeVry University the spring of his senior year (2001).


Projects by Industry
Medical

Andrew has worked with a software development company that focused on Electronic Health Record (EHR) services. While working with this company, Andrew:
- Wrote user guides
- Wrote administration guides
- Wrote product release notes
- Wrote help files
- Created training materials and content
- Was certified as a HIPPA Business Associate
- Created content for customers attempting to obtain Meaningful Use (MU) certification

Technology

Andrew was hired to write a promotional article for a national battery recycling and disposal program (Call2Recycle), focusing on mobile devices and their battery usage.

Andrew was hired to a six month contract with an international telecommunications company, working with the company's acquisition team to document the implementation process for newly acquired communication businesses.

Andrew has written a quick reference guide of networking topics for a professional organization. The topics of the quick reference included:
- Common TCP/IP ports
- Relationship between OSI and TCP/IP
- Basic cable construction and configuration
- IP Class Ranges
- Subnet Masks with CIDR limits
- Basic UNIX and Linux network line commands
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Banking

Andrew has worked with a large national online banking service provider. While with this employer, Andrew:

- Developed and provided training materials for internal groups such as implementations, QA, and Tier I Support for the primary online banking application.
- Created documentation for new and existing systems, as well as major system modifications (i.e. program narratives, file record descriptions, user manuals, operations instructions, workflow).
- Created and delivered customer requested special reports using SQL Server Reporting Services (SSRS).

Software

Andrew has written documentation for multiple software applications. His documentation projects include user guides, administration guides, implementation process, training material content, help files, knowledge base articles, and application updates. He has written documentation ranging from simple instructions on using application utilities, to multi-tier implementation requirements and processes.

Projects By Expertise
Technical Writer

Andrew's primary career focus has been in technical writing and documentation. He has worked on multiple projects -- long term, short term, and full time- across various industries, for a diverse list of entities, which include telecommunications, health, ecommerce, defense contracting, and banking services. With these companies he has created user documentation, administration references, application help files, documentation templates, training materials, content management practices, and style guide development.

Projects by Company Size
Small Business

Andrew has worked for several small businesses in industries such as: Health, ecommerce, Pharmaceutical distribution, and government services.
For these companies, Andrew provided documentation tasks for:
- User instruction
- Administration reference
- Training materials
- Knowledge Base articles
- Help Files
- Release notes
- Media management
- Single Source topics
- Special reporting content

Fortune 500

Andrew has worked with two Fortune 500 companies: an international telecommunications company and defense contractor. For both Fortune 500 companies, Andrew wrote technical documentation for:
- Implemtations
- Process flow
- Inventory control
- Quality control
- User reference
- Root Cause Analysis
- Change Management

Large Business

Andrew has worked for a large -35,000 employees- national banking services company that was named one of Forbes top 100 innovators. With this company, Andrew wrote technical documentation and internal reports for management and executive review.He also designed departmental templates for ROI, Change Management, RCA, and Executive Summary documentation.

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