Brian has worked in the banking industry for 23 years, specializing in the learning and development and technical writing fields for the last 15 years. As an instructional designer, he maintained new hire curricula and created training program materials, such as learner guides, web-based training storyboards, and video and audio scripts. During that time, Brian attended instructional design workshops led by industry leaders Cognitive Arts and Langevin.
As a technical writer, Brian has documented policies and procedures for both bank branch and call center employees. He specializes in projects that involve changes to the bank customer's online banking experience and changes to the bank employee's sales and service platforms.