Jessica is an information systems professional with advanced technical skills and over eleven years of library, customer service, and information systems work experience. She excels at multitasking, technical troubleshooting, interpersonal communications, and providing written or verbal instructions on multiple topics.

Jessica has experience in creating advertising and marketing materials for libraries, as well instructional guides and handouts. Now as a Senior Technical Support Analyst for a large database aggregation company she has written several knowledge support articles and documentation, which are heavily accessed and utilized by end users.

Jessica also has creative writing experience and has recently won first place in two short story competitions offered on an online writing website.