Heather F
Writer #25895
Joined 5/7/2018
4 Star Rating
0 Projects
0 Endorsements
0 Elite Skills
In Heather's 6 years of experience working in technical communications, she worked predominantly with software documentation in a web-based output. She also has experience working with print deliverables (PDF).

Heather created and updated software documentation, internal training materials, release notes, and several customer-facing deliverables including:
- Web help
- Knowledge base articles
- Quick reference cards
- SharePoint web part pages
- Customer communications sent via email
- Support portal announcements
Web Page


Software documentation, release notes, other customer-facing materials


Proof reading and editing


University of North Texas

Heather's undergraduate degree focused on English Language Arts. She completed related courses in Technical Writing, Technical Editing, Expository Writing, and Journalism.

University of North Texas

Heather completed coursework heavily related to technical communication, including: Advanced Technical Writing, Advanced Technical Editing, Technical Style, Technical Design, Proposals and Grants Writing, and Technical Presentations


0 Projects Completed

Heather worked at a tax software company and created the following time sensitive deliverables:
- User guides
- Web help (user assistance)
- Customer notifications (announcements and emails)
- Release notes
- Quick reference cards (1 page visual documents)

She has particular skill in documenting processes and product features, as well as customer issues that must be communicated clearly and concisely.

Heather's primary responsibility has been creating Web help pages for software users to access from any screen in the product. She was able to work with developers to link Web help to the software, and write the process documentation for each page.

She used the following tools and programs to complete deliverables:
- MadCap Flare
- Word
- NetSuite
- Right Answers (knowledge base)

Web Page

0 Projects Completed

Heather worked closely with software developers and product subject matter experts to create and maintain web help documentation. She used MadCap Flare to create the documentation and publish the output. She worked under strict timelines relative to software releases, and was able to finish deliverables quickly while still maintaining a high quality of work. These deliverables were usually 1-2 pages in length and included images and process documentation.

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