Software documentation, release notes, other customer-facing materials
Proof reading and editing
Heather's undergraduate degree focused on English Language Arts. She completed related courses in Technical Writing, Technical Editing, Expository Writing, and Journalism.
Heather completed coursework heavily related to technical communication, including: Advanced Technical Writing, Advanced Technical Editing, Technical Style, Technical Design, Proposals and Grants Writing, and Technical Presentations
Heather worked at a tax software company and created the following time sensitive deliverables:
- User guides
- Web help (user assistance)
- Customer notifications (announcements and emails)
- Release notes
- Quick reference cards (1 page visual documents)
She has particular skill in documenting processes and product features, as well as customer issues that must be communicated clearly and concisely.
Heather's primary responsibility has been creating Web help pages for software users to access from any screen in the product. She was able to work with developers to link Web help to the software, and write the process documentation for each page.
She used the following tools and programs to complete deliverables:
- MadCap Flare
- Right Answers (knowledge base)
Heather worked closely with software developers and product subject matter experts to create and maintain web help documentation. She used MadCap Flare to create the documentation and publish the output. She worked under strict timelines relative to software releases, and was able to finish deliverables quickly while still maintaining a high quality of work. These deliverables were usually 1-2 pages in length and included images and process documentation.