Albert T
Writer #18995
Beaverton, OR
Joined 3/15/2017
3 Star Rating
7 Projects
0 Endorsements
0 Elite Skills
Albert brings a unique combination of technical knowledge, writing experience, and organizational skills not readily available from other writers.

Albert began his career as a United States Marine. His job in The Corps involved communications systems for counter-guerilla/counter-insurgency warfare. Upon discharge, he worked as a customer service engineer fixing large mainframe computers and their peripheral equipment. He developed a technical expertise that led him to a role in technical support. This means Albert can quickly grasp your technology and fully understand your systems. From that base,

Albert developed writing expertise that includes specifications, user guides, marketing material, and training guides. This experience means he knows the exact vehicle to use to convey your message to your customer base.

In addition, Albert is a certified project manager. This provides the organizational skills to complete your project quickly, efficiently, and cost-effectively.

An additional plus is Albert's experience in training and adult education. I have developed and taught college level courses for Portland Community College, Pioneer-Pacific College and the University of Phoenix.

Albert's management experience includes:
• Non-commissioned officer in the United States Marine Corps
• Manager Customer Services and Technical Support
• Manager Training and Customer Education
• Manager Technical Publications Department
Business
White Paper

Albert T's Business Industry Experience

3 Projects Completed

Developed a complete set of procedures related to the claims approval process. Established MSWord document templates and created a document tracking system. Created SharePoint site for business development and established a system that allowed RNs and MDs to access claims and process them for fraud, medical necessity, and accuracy.

Updated process flow diagrams for new business creation system. Developed a complete set of procedures related to the policy creation process. Created SharePoint site for new policy development and established a system that allowed underwriters and support personnel to track policy creation and view the related procedure for each milestone in the policy creation process.

Specialties

Writing experience includes:
• Business process documentation that includes process procedures, flow diagrams, and the related SharePoint site development.

• End-user, service, and engineering documents

• Hardware Reference Guides, Programmers Reference Guides, and Applications Program Development Guides

• Hardware and software technical manuals

• Marketing communications collateral material

• Marketing and Applications Engineering documentation.

• Training courses covering end-user software, computer hardware, new product introductions,

• Project management,

Interests

Albert is an avid baseball fan. Since he was born in Cleveland, OH, he's an Indians fan.

He enjoys woodworking in his garage. Making furniture mostly.

Education

University of Phoenix

Completed the course of study focusing on technology management and organizational development. This included project managements, System Development Life Cycle (SDLC), and ISO 9000 compliance.

Business

3 Projects Completed

Developed a complete set of procedures related to the claims approval process. Established MSWord document templates and created a document tracking system. Created SharePoint site for business development and established a system that allowed RNs and MDs to access claims and process them for fraud, medical necessity, and accuracy.

Updated process flow diagrams for new business creation system. Developed a complete set of procedures related to the policy creation process. Created SharePoint site for new policy development and established a system that allowed underwriters and support personnel to track policy creation and view the related procedure for each milestone in the policy creation process.

White Paper

4 Projects Completed

Developed a set of white papers covering cloud-based systems on the LNUX platform. This requited a knowledge of the Cloud and what type of services are available. In addition, it required a knowledge of the history and current status of cloud computing. Ther was also a requirement for a clear understanding of why LINUX provided benefits and advantages not available elsewhere.

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