Writer #17607
ocala, FL
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Alan H. has spent the over 10 years working in the information technology and customer service fields.

His work as an information technology professional included working on multiple IT deployment projects. These projects included the installation of servers, workstations, and software upgrade. In addition, he also performed hardware and software support over the phone for end users. To further his advancement in the IT profession, Alan also earned his earned his undergraduate and graduate degrees.

In regard to his work as a customer service specialist, Alan provided support to the customers of one of the largest wireless provider in the United States. His support included the areas of explaining and resolving billing issues and service plans, and technical support for mobile internet access and text messaging.


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Industry Projects

  • Technology0
  • Business0
  • Food0

Summary of Industry Experience


Alan H. has earned an undergraduate and graduate degree in the technology field. Coursework included network security, project management, ethical hacking, and disaster recovery.

Other classes he successfully completed are security policies and procedures, cyber law, and emerging technologies


Alan has spent several years in the customer service field. He knows how to resolve customers' issues on the first call, provide instructions over the phones, explain billing issues, and increase customer satisfaction.

Based upon his real world experience, Alan has the knowledge to develop training manuals and procedures for organizations that want to improve customer relations that will give them a edge over the competition.


Alan H. worked for a leader in the hospitality industry. As an employee, he learned the importance of guest satisfaction and working as a team.

Due to his performance, he was placed in charge of making sure that food operations ran smooth during a leading sporting event.

Not only is he familiar with the back of the house but also what is required to smoothly run the front of the house.

Product Projects

  • Presentation0

Summary of Product Experience


As a key requirement to demonstrate competency in the his graduate degree program in the area of Information Security and Assurance, Alan H. had to make an oral presentation. This presentation showed that he had acquired the skills and knowledge to successfully complete the master of science program.

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