Writer #10116
Sarasota, FL
4 Star Rating
3 Love Lists
2 Clients
1,000 Words
Andrew (Andy) is professional technical writer living in Sarasota, FL. He specializes in content creation, content management, and content delivery. Clocking several years of experience, he has built a diverse skill set around documentation development and technical writing, which includes in depth knowledge of Microsoft publishing products such as Word, Excel, SharePoint, PowerPoint, as well as Adobe products like Framemaker, RoboHelp, Captivate, and Photoshop. In addition to content creation and management, he has developed skills in HTML, XML, SQL, Java scripting, databases, networking topologies, multiple operating systems (including UNIX and Linux systems), and photography just to mention a few. He has worked in both the private and government sectors, for large corporations, and small start-ups. The organizations he has worked for vary in industry, including public administration, telecommunications, defense contracting, online banking, and health services.


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Industry Projects

  • Software20+
  • Technology2
  • Banking1
  • Medical1

Summary of Industry Experience


Andrew has written documentation for multiple software applications. His documentation projects include user guides, administration guides, implementation process, training material content, help files, knowledge base articles, and application updates. He has written documentation ranging from simple instructions on using application utilities, to multi-tier implementation requirements and processes.


Andrew was hired to write a promotional article for a national battery recycling and disposal program (Call2Recycle), focusing on mobile devices and their battery usage.

Andrew was hired to a six month contract with an international telecommunications company, working with the company's acquisition team to document the implementation process for newly acquired communication businesses.

Andrew has written a quick reference guide of networking topics for a professional organization. The topics of the quick reference included:
- Common TCP/IP ports
- Relationship between OSI and TCP/IP
- Basic cable construction and configuration
- IP Class Ranges
- Subnet Masks with CIDR limits
- Basic UNIX and Linux network line commands


Andrew has worked with a large national online banking service provider. While with this employer, Andrew:

- Developed and provided training materials for internal groups such as implementations, QA, and Tier I Support for the primary online banking application.
- Created documentation for new and existing systems, as well as major system modifications (i.e. program narratives, file record descriptions, user manuals, operations instructions, workflow).
- Created and delivered customer requested special reports using SQL Server Reporting Services (SSRS).


Andrew has worked with a software development company that focused on Electronic Health Record (EHR) services. While working with this company, Andrew:
- Wrote user guides
- Wrote administration guides
- Wrote product release notes
- Wrote help files
- Created training materials and content
- Was certified as a HIPPA Business Associate
- Created content for customers attempting to obtain Meaningful Use (MU) certification

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