Charging a small fee to customers allows us to staff up our team to onboard all customers to the platform features, dive into your goals, match you up with the best freelancers and surface with that gameplan for your success that delivers the quality and performance you demand for your content investment.
How much does content cost on top of the membership fee?
You simply pay the membership fee to access the 15,000 freelancers and different tiers of platform features and tools. And then pay content fees when you place orders for freelance writers, editors, and translators that are all star rated and priced by the word. You can also request pricing for Managed Service that includes outsourcing service for content planning, content strategy, and content management, so you have more time to run your business.
Are there any other fees?
We do charge a small transaction fee for each order, but that reduces or goes away with higher membership tiers.
Can I bring my in-house writers and team into WriterAccess?
Yes. WriterAccess membership offers workflow tools enabling you to bring in your freelance writers to the platform. You can also bring in additional users to the platform with Pro or Enterprise membership. You can also pay YOUR freelance writers through WriterAccess with a small 5% processing fee.
Can I pay with invoices instead of credit cards?
For larger projects and US-based companies that qualify, we offer pre-pay invoicing services that can be negotiated, saving credit card transaction fees and aligning with your payment policy for vendors.
How does Managed Service work?
Give us a call to discuss how much content you're looking to publish and the frequency and quality you need. We'll offer pricing to deliver on your goals, including any editing, proofreading and/or content strategy or management services required for success.
How much time does the onboarding program take?
You spin through a private demo of the platform, customized for your needs, requiring 15 to 30 minutes of your time. You then set up your first order, so we can look at your requirements and recommend the best talent to consider. You then place your first order and we make sure you're delighted. After that, we're here when you need us, ready for support.
What's your membership cancelation policy?
If you're not delighted with the WriterAccess membership in any way within 30 days of trial, you can cancel your membership and get a full refund. After 30 days, you can cancel your membership, and we will stop the monthly fees required for service. Annual deposits can also be refunded within 30 days of deposit, for a full refund on your credit card. Simply notify us by email, phone or help desk ticket.