Tara specializes in writing about technologies such as artificial intelligence and machine learning. She has extensive experience in the customer care industry, and has also written about topics such as automating customer care and improving the customer experience.
Tara is an avid traveler and reader.
Tara received her Bachelor of Arts in International Relations with a minor in German from the University of San Diego.
Tara received her MBA from Northeastern University.
Tara has extensive experience writing for the customer care industry. Topics within this industry include how to best automate customer care, improving the customer experience, and tips for lowering customer effort. She has conducted several primary research studies within this industry to gauge customer willingness to interact with automated customer care systems and published this data in whitepapers and research reports.
Tara has worked as a content marketer for over eight years, and in this role has maintained editorial the content calendar and written for several blogs. Topics of blog articles that Tara has written range from technology such as artificial intelligence and machine learning to improving the customer experience to travel.
Tara has written a variety of ebooks, whitepapers and research reports for clients. The content of these papers ranges from proprietary research results and analysis, to detailed explanations of technical terms.