As an ASE and Ford certified automotive technician working in the Ford Prior Approval, Extended Services, Glen worked with dealerships to write up claims that they are looking to submit to Ford for warranty coverage. He verified all the information the technicians are giving us is accurate, verify that the proper diagnostics are performed, and verify the costs of the parts, and labor times to complete the job. Glen also helped design and make promotional flyers, pamphlets, website and new front signage for the business, using Adobe Photoshop and MS Publisher.
Glen has been responsible for writing, reviewing, and editing interactive electronic technical manual (IETM). He has the ability to write content on the use of different technical equipment, computer systems, operating systems, software applications, etc. He is proficient in various writing modalities to create detailed process documentation and standard operating procedures for various work groups within the organization. He has experience in reviewing and editing already written technical documents and make changes if required. He adheres to the deadlines given by the clients and ensure good quality content.