While in college, Heather gained extensive experience in the customer service industry, and later worked as an early childhood educator. Since graduating with an English degree, Heather has primarily worked in the standardized testing industry. She is skilled at evaluating writing quality, managing raters and scoring leaders, and producing and specializing in training content used during scoring.

Her experience has left her with a comprehensive understanding of essay-writing and evaluating reading comprehension. Her experience managing others has made her proficient in delegation and management techniques, as well as more confident in her ability to successfully convey ideas to others both in writing and via one-on-one discussion.

Heather N. obtained a B.A. in English with a minor in Anthropology from Texas State University in San Marcos, Texas. Her passion is creative writing, and for many years she has been actively working on short stories and has completed several novels (which are as yet unpublished). Her experiences in the standardized testing industry led her to view her writing ability as not just a creative gift, but also as an asset to be utilized.

A working mother of two, Heather strives to balance work and home life, expanding her professional horizons and keeping abreast of her children's progress in school through homework help and supplemental lessons. She lives in Texas, is proficient in English (her native language), and has a basic grasp of Spanish.