With years of experience in business strategy, global NGO partnership development, and large enterprise sales, Bilan has technical writing experience in the public and private sector. While working with intergovernmental organizations, she worked as a grant writer and proposal development officer. As a grant officer for the World Federation of the United Nations Associations, she worked with governments, foundations, and corporate sponsors, which enhanced her ability to understand the demand for different writing styles and techniques.

As an author of many academic papers, she spent most of her graduate career presenting research at academic conferences. This year, she presented her research at the International Association of Conflict Management Conference in New York. Additionally, she presented negotiation strategy research at an international business and negotiation conference in Paris, France. Her experience as an academic writer has exposed her to different disciplines that require unique styles, tones, and techniques.