Alan H. has spent the over 10 years working in the information technology and customer service fields.
His work as an information technology professional included working on multiple IT deployment projects. These projects included the installation of servers, workstations, and software upgrade. In addition, he also performed hardware and software support over the phone for end users. To further his advancement in the IT profession, Alan also earned his earned his undergraduate and graduate degrees.
In regard to his work as a customer service specialist, Alan provided support to the customers of one of the largest wireless provider in the United States. His support included the areas of explaining and resolving billing issues and service plans, and technical support for mobile internet access and text messaging.