Technical Writing, editing and document review
Usage and knowledge base of HTML, XHTML, DHTML, HTML 4.0 & 5, CSS 2 & 3, Java, and CGI/Perl
Ability to work with Microsoft Windows, Mac OS X and Linux environments
Knowledge of and experience with comprehensive computer skills and troubleshooting
Experience in being able to research and implement solutions
Ability to work independently, make informed decisions, ask for guidance, if needed and follow given instructions
PC maintenance, build, add, replace internal components
Installation and configuration of wireless/wired network adapters in Windows, Mac OS X, and Linux
Good organizational and communication skills
Good customer relations background
Heather has a vast interest in all types of technology, computers (PC and Mac), electronics and video games. She has built her own desktop computer and knows the fundamentals of Linux. She enjoys learning, discovering and expanding her technical knowledge and skills. She looks forward to a career in the Information Technology field as a Technical Writer.
Heather wrote a guest blog post for the Gamming Mommies website.
Heather is an active volunteer contributor for SUMO Mozilla. She writes end user support documentation online for Firefox.
Heather is currently writing how to blog posts for TechJunkie.
This writer does not have any industry experience listed on their profile.