All of our freelancers are hand-reviewed, tested and initially star rated. We invite only the best of the best. Our algorithm then kicks in to adjust star ratings based on customer reviews and performance. Smart stuff.
Our performance algorithm tracks lots of data points for each order you write. Customer reviews have the biggest "weight" for improving star ratings, so making your clients happy will help you rise to the top.
Dropped orders and unhappy customers will count against you. Our algorithm combined with scoring surfaces the bad apples, backed with performance reports, editor ratings and customer reviews.
When you hit star rating thresholds, we review your performance, work and communication. You'll get a new star, or lose one, based on data and feedback.