We've had the same product offering for seven years now, bundling advanced software with managed services. Over time, customer needs have changed. Some customers want advanced software without the managed service. And other customers want managed services without the advanced software.
We concluded that our bundled software and managed service did not meet customer needs. And our software solutions needed an upgrade to stay on the leading edge.
Listening to customer needs led us to split our software into tiers depending on their needs, improving the offerings, benefits, and features along the way.
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