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Frequently asked questions by customers like you!

How It Works Placing Orders

How do I change my order specifications and instructions?

Until an order is picked up by a freelancer, you can pull back and edit any order you have placed. Also note that we have a 10-minute grace period before any of your orders are “launched” to freelancers, offering time to pull back and edit the orders as needed.

How do I add more time to an order?

Until an order is picked up by a freelancer, you can pull back and edit any order you have submitted. This gives you the opportunity to change the delivery timeline. Note that you can also check off “Flexible Delivery” when you place an order, which will allow the freelancers to add 24 to 48 hours to the delivery time without any penalty. If you want to change delivery specifications on orders that were already picked up by freelancers, you’ll need to open a help desk ticket for assistance in adjusting the delivery timeline.

How do I relaunch an inactive order?

Simply select an inactive order and click “Relaunch” at the bottom of the order form to relaunch the order. You can also open Inactive Orders and select any and all orders you want to relaunch, then select the group function to relaunch all the orders with one click.

How do I place an order?

You can find a detailed video on placing orders in our video tutorial section. Here is a copy of the transcript:

  1. Go to Place Orders.
  2. Click Launch Order.
  3. Select the type of talent you need.
  4. You'll be brought to the order form.
  5. Under basic information, choose: your industry, content type, talent specialty.

If you have analytics set up, you'll also want to enter your domain.

You now have several ways to launch the order, depending on who you want to write it.

Choose the Crowd option if you want the first available writer from the entire pool of WriterAccess writers to pick up the order.

Choose the Match Me Up option if you want the system to analyze the style that you provide and find writers that match, and then invite matching writers to pick up that order.

You can choose your Love List if you want to launch an order to be picked up by any of the first available writers on your love list.

Select Solo if you want to send the order to a specific writer on your love list.

If you've created a custom team of writers, you can also choose to have the order sent to your team for pickup by the first available writer on the team.

Pricing your order comes next. You can either choose price per word or price per order.

  • If you select price per word, you can toggle to see the standard rates for each star level. Here's where you can also increase the price, add a bonus, and adjust the word count of the order.
  • If you select price per order, you can enter a flat rate for the project.

Now, for Deadlines. Select the number of days the writer has to complete the order. Five days is pretty standard for a straightforward 500-word blog post. Toggle up and down as needed to adjust the deadline.

Next come the Add-On options. You can choose to have the writer provide social media posts, meta descriptions, images and a few other elements. Each add-on option that you choose comes with a small fee, which is calculated over on the right.

Instructions are next. This is where you can include information about the order, your company, your goals, and other details that can be saved for use on future orders.

The Common Add-On section lets you include additional elements, such as:

  • Style information
  • Branding guides
  • Buyer personas
  • Customer journey maps
  • Rulesets
  • Attached files

Workflow Preferences is where you can make sure to keep things organized. Here's where you can use folders or tags or select the white label portal if you're using it.

Order Details is where you provide additional information specifically for this order. This includes title, detailed instructions, and keywords for the piece.

If you're placing multiple orders at once, you can add a new title and the system will add another Order Detail section for you. You can do that as many times as needed.

Keep in mind that:

  • Information from all the other sections above the Title section will be applied individually to each order.
  • Anything in the Detailed Order Instructions will only apply to that particular title above it.

If you want to save everything that you just filled out as a template, head to the top of the form and hit Save as Template and enter a custom name for this template.

If you have the adequate funds in your account to cover the cost of the order, you're good to go.

Hit Place the Order.

If you need to add funds, click the Deposit Funds button. A pop-up comes up at the top of the page, allowing you to deposit funds via PayPal or a credit card that you have on file.

And don't worry; you won't lose any of the information that you've already entered about the order.

If you're not quite ready to launch the order, you can Save as Draft and then come back later to launch it.

Can I use the freelancer's bio/byline for the content I purchase?

Yes. You own the content you purchase at WriterAccess, but you can ask the content creator for permission to use their bio/byline when the content is published. You will be required to pay writers the 6-star level of 10 cents a word with the request, to fairly compensate them for the work you create. You will also need to submit your order with an “attribution request” tagged on the order form, which writers agree to as part of the order requirements when they pick up the order.

Can we attach our very specific format/template requirements with orders we place?

You'll need to use the platform to place orders, set word counts, check Copyscape originality, manage revisions, track talent performance (met, below, exceed expectations), and other optional workflow elements for orders you place and manage at WriterAccess.

One of the optional workflow elements we call "Rule Sets" allows you to create special requirements or specifications for the order that must be completed for delivery and "checked off" for confirmation of the task completion.

For format or template requirements beyond the scope of the platform limitations, we do have some other options. After you approve and rate the work, you can hire an editor to format the work as a separate project, priced hourly. You’d probably gang up the orders, and place the orders with the editor to perform the magic.

Do reach out to our team for recommendations on alternatives to make the marketing magic happen.

How do I set more complex parameters for a project, like tone, voice, style, and important do's/don'ts?

Holy Moly. You'll love the options that are available at WriterAccess for quickly communicating the details for a project. Tap our Creative Brief Wizard, Customer Journey Mapper, and Buyer Persona Builder for advance (and quick) documentation of your audience, goals, and specifications for success.

Our basic order form also offers lots of choices to document your requirements, with free Voice Message Instructions you can record and attach to orders to help clarify your goals.

Finally, Conference Calls can be requested with orders for more complex projects, recorded for reference and stored in your Asset Library. And additional information can be included in the order instructions and as an attached file.