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Account Manager

WriterAccess, an award winning software platform connecting thousands of businesses with professional writers, editors, translators and content strategists, is seeking an Account Manager for our Boston office. You’ll find us on the Inc 5000 list for the last four years, enjoying a leadership position in the content marketing revolution.

The Job In a Nutshell

Your role as an Account Manager is to support Premium Service customers that look to WriterAccess for content creation services in our cloud-based platform. This is an amazing opportunity to work with hundreds of content marketing decision makers, blueprinting their wants and needs using Socratic techniques, designing custom workflow solutions in the platform, and pinpointing the best writers to achieve their content marketing goals. You’ll need to be as passionate about our platform as you are about content marketing, and helping customers grow their business organically—the content marketing way!

What You'll Be Doing

  • Onboarding new customers to the WriterAccess platform, products and services
  • Blueprinting to learn and document goals and requirements
  • Managing bulk orders and platform customization
  • Upselling customers on more advance software and solutions
  • Supporting assigned customers in achieving their content goals
  • Surprising customers in creative ways throughout their journey

What We Want

  • 1 to 5 years of experience in customer success or sales roles
  • Knowledge and interest with content marketing
  • SaaS or PaaS work experience a big plus
  • Strong writing skills
  • Strong communication skills
  • Self-directed, self-motivated and proactive
  • Organization and time management skills
  • Performance driven backed by great references

Growth Opportunity

  • Master that art and science of content marketing
  • Learn content strategy methodology and technology
  • Build connections with content marketing decision makers
  • Advance to Sr. Account Manager or Team Lead
  • Start your own freelance career as a writer or content strategists!

Why Choose Us

Our leaders are passionate about the business, fun and easy to work with, and proven professionals with track records a mile long. Our 15,000+ freelancers are a liberated workforce that’s treated like gold, with transparent pay rates, fair pricing and free educational podcasts, webinars and courseware that help advance their career. Employees are motivated by our positive culture and growth history that helps to move their career in the right direction— Upward. And we keep everyone chipper all the time with ping pong, fun gatherings and bonuses paid on company performance.

What's Next

You’ll need a positive outlook on life that aligns with our culture and core values. Please be sure to include a uniquely dazzling cover letter expressing your genuine interest, freakishly amazing skills and passion about work and life that sets you apart.

Apply Now