This experience references the Helpdesk Manager position James had in an IT consulting company. This IT consulting company was focused on the primary care healthcare. The following are some of James's key achievements.
* He replaced an intranet system which increased employee use from eight visits per day to 60+ visits per day.
* James deployed a ticket system which resulted in call volume dropping by 25% in first year. This call volume drop then reduced company expenses by $21,000+ per year.
* James deployed Sharepoint and increased documentation from 20 articles per tech, per year to over 100 articles per tech, per year. This allowed the company to handle more client contracts per tech.