Esther is a Consultant for Morningstar Direct--a global investment analysis platform containing Morningstar's data and institutional research, private and third-party content, analytics, and reporting tools. She trains institutional clients on how to use Direct effectively by helping them incorporate the platform into their workflow. Leading up to this role, she wore multiple hats supporting a variety of other Morningstar products in a customer service position. She helped clients work through various technical issues as well as understand product functionality and financial concepts over the phone and over e-mail. Esther also spent a year working for the individual investor side as an assistant editor for morningstar.com. Her primary responsibilities included producing content and managing the personal finance content on the website. In all of her roles, Esther has had to become comfortable with "learning on the go" in order to become a quick expert on a variety of previously unfamiliar topics.