Writer #6287
Industry, PA
4 Star Rating
15 Love Lists
0 Clients
0 Words
John D earned a certificate in Electronics Technology in 1980 and began working in various technical fields immediately. Throughout the next five years, he had maintained part time employment with a factory owned appliance repair facility along with other full time positions. That part time affiliation led to a full time position with the repair center, which shortly thereafter led to a corporate position with the International Division of a major worldwide appliance manufacturer.

Having worked for over twenty-five years as a Service Manager with that company, with more than half that time spent as a Technical Writer, John D was both Subject Matter Expert and Writer in one. Since his experience was gained from the ground up, this provided a unique perspective and well-rounded approach to the technical publications he produced, which included parts catalogs, service manuals, technical bulletins and service newsletters. In that position, he was solely responsible for the design and organization of a system for the production and distribution of technical documents to business partners worldwide. In addition to this experience, he was closely involved with the design and maintenance of the company Parts and Service website, thus he understands the need to balance document details with file sizes and recognizes areas where user experience and access enhancements may be achieved. He is driven to produce the most technically detailed yet easily understood documents possible. Simple yet accurate information was crucial in this area because these materials were destined for the International market and a multi-lingual audience.

In this time, he has continually learned and become proficient in a number of desktop publishing, business software and various image software programs. This provides a wide-range of areas within which he can produce documents to satisfy clients’ needs.

Aside from the technical disciplines, John D. also enjoys writing articles and acts as editor for a quarterly-produced automotive hobbyist newsletter. This area allows for much more creative writing and design elements, which further enhances his ability to produce interesting and aesthetically pleasing documents.

Highlights

Last Login
1/7/16
Elite Skills
4
Samples
9

John D's Catalog Product Experience

500 Projects Completed

A majority of John D's catalog experience in the past 12 years consisted of producing parts catalogs for major appliances. Much of this work involved organizing raw data and images from foreign sources into a clear, concise form which followed corporate publication guidelines.

Industry Projects

  • Appliance100+
  • Manufacturing100+
  • Consumer Goods100+
  • Technology100+

Summary of Industry Experience

Appliance

John D has more than twenty-five years experience as an Appliance Service Manager, enhancing his ability as a Technical Writer in the appliance field. He has produced numerous publications including parts catalogs, service manuals, technical bulletins and service newsletters, primarily for reference via the World Wide Web.

He is proficient in a number of desktop publishing programs such as: PageMaker, Quark Express and InDesign; business programs including Microsoft Office, Corel and Lotus Suites, Acrobat and various image software programs including Photoshop and Freehand.

Manufacturing

With more than twenty-five years experience as an Appliance Service Manager who also acted as a direct liason between numerous factories and field service organizations, John D brings a well-balanced view of technical document authoring to the table from the manufacturing perspective. He has worked closely with many engineers, technical service personnel and company owners, thus he is aware of the needs and many facets of each area. The documents he authored include parts catalogs, service manuals, technical bulletins and service newsletters, primarily for reference via the World Wide Web.

He is proficient in a number of desktop publishing programs such as: PageMaker, Quark Express and InDesign; business programs including Microsoft Office, Corel and Lotus Suites, Acrobat and various image software programs including Photoshop and Freehand.

Consumer Goods

Having learned the appliance industry from the ground up, John D brings 25 years of knowledge and experience with consumer goods to authoring documents. He has worked with every area of service for major appliances, allowing a level of understanding in document layout from many views. He has also worked with owner guides and new product information announcements.

Technology

John D brings more than twenty-five years experience as an Appliance Service Manager and Technical Writer, dealing with technologically advanced products from many categories. Writing and producing service information for electronically-controlled appliances involves detailed research and familiarity with complex terminology. The documents which John D has authored include parts catalogs, service manuals, technical bulletins and service newsletters that include much of the latest technologically advanced systems on the market today.

Product Projects

  • Catalog500+
  • Presentation20+
  • White Paper20+
  • Article10+

Summary of Product Experience

Catalog

A majority of John D's catalog experience in the past 12 years consisted of producing parts catalogs for major appliances. Much of this work involved organizing raw data and images from foreign sources into a clear, concise form which followed corporate publication guidelines.

Presentation

During his twenty-five year tenure as a Service Manager, John D assembled one or more technical training presentations each year. In earlier years, these were written and presented verbally, whereas in later years, these training sessions included PowerPoint presentations.

White Paper

Producing Service Manuals has been part of John D's work for many years. Being both SME and Technical Writer in appliances helped tremendously. However, John D is also adept at extracting information from SME's on most any subject by using thorough interview and research processes.

Article

In addition to the physical layout and production of Service Newletters using contributions from other sources, John D has also authored a number of articles for these publications.

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