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Alan H

Writer #17607

Profile Summary
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Last Login 9/15/2016
Location ocala, FL
Education Masters Degree
Status Available
Asset Type
Summary of Experience
Alan H. has spent the over 10 years working in the information technology and customer service fields.

His work as an information technology professional included working on multiple IT deployment projects. These projects included the installation of servers, workstations, and software upgrade. In addition, he also performed hardware and software support over the phone for end users. To further his advancement in the IT profession, Alan also earned his earned his undergraduate and graduate degrees.

In regard to his work as a customer service specialist, Alan provided support to the customers of one of the largest wireless provider in the United States. His support included the areas of explaining and resolving billing issues and service plans, and technical support for mobile internet access and text messaging.
His specialties in information security cover the areas of research, policies and procedures, disaster recovery and business continuity, risk management and IT security governance. These specialties were required for him to earn a master of science degree in information security and assurance.

Also, based upon his experience in the customer service field, Alan know the steps to take to ensure customer satisfaction, retaining customers, and gaining customers. In addition, Alan is knowledgeable in improving the performance of customer service representatives that results in decreased hiring costs and less turnover of employees.

Then, too, Alan H. has taught a weekly class for over 10 years. Based upon his experience, he knows how to engage students and help them learn new concepts. In addition, he knows the methods to reinforce previously learned concepts.
Developing policies and procedures, disaster recovery and business continuity plans, risk management, service level agreements, and IT security governance.

Writing customer service manuals, policies, and procedures.

Creating training guides, policies, procedures, and manuals
Western Governors University Information Security and Assurance, Master of Science

Alan H. successfully completed the rigorous graduate information security program where the coursework met the requirements 10 domains that encompass the foundation of the CISSP certification.

The courses he passed included risk management, disaster recovery planning, project management, ethical hacking, computer forensics, hacking countermeasures and techniques, and security policies and standards.

He also earned the Certified Ethical Hacker and Computer Hacking Forensic Investigator certifications.

Western Governors University Information Technology - Security, Bachelor of Science

Alan H. demonstrated diligence and perseverance by returning back to college as a non-traditional student. In the face of setbacks and disappointment, he remained focused on his goal of graduating from college.

Through his hard work and dedication, he realized his goal of earning a four-year college degree.

Computer Hacking Forensic Investigator EC-Council
By passing the class that allowed him to earn this certification, Alan H. learned the proper response to a network security incidence or computer crime and the importance of preserving evidence.

Security+ CompTia
By earning this certification, Alan H. learned key information security concepts that an organization can employ to protect their information from outside and inside threats.

Certified Ethcial Hacker EC-Council
As the result of earning this IT security certification, Alan H. learned how to identify the vulnerabilities in an organization computer network and the steps to take to mitigate those vulnerabilities.

Projects by Industry

Alan H. has earned an undergraduate and graduate degree in the technology field. Coursework included network security, project management, ethical hacking, and disaster recovery.

Other classes he successfully completed are security policies and procedures, cyber law, and emerging technologies


Alan has spent several years in the customer service field. He knows how to resolve customers' issues on the first call, provide instructions over the phones, explain billing issues, and increase customer satisfaction.

Based upon his real world experience, Alan has the knowledge to develop training manuals and procedures for organizations that want to improve customer relations that will give them a edge over the competition.


Alan H. worked for a leader in the hospitality industry. As an employee, he learned the importance of guest satisfaction and working as a team.

Due to his performance, he was placed in charge of making sure that food operations ran smooth during a leading sporting event.

Not only is he familiar with the back of the house but also what is required to smoothly run the front of the house.

Projects by Asset Type

As a key requirement to demonstrate competency in the his graduate degree program in the area of Information Security and Assurance, Alan H. had to make an oral presentation. This presentation showed that he had acquired the skills and knowledge to successfully complete the master of science program.

Projects By Expertise
Technical Writer

Alan H. gained expertise in the field of information security by earning a undergraduate degree in Information Technology-Security and a graduate degree in Information Security and Assurance. During his course of study, he earned multiple certifications in the area of information security.

Moreover, he completed multiple academic research papers as part of college education.

Research Writer

While pursuing his degrees, Alan H. performed countless hours of research using professional journals, text books, and other reference sources.

Research topics included technology, human resources, and project management. For example, one project management papers covered an organization replacing its entire IT infrastructure. Topics covered included the project charter and scope, budgeting, and keeping management informed among other items.

Projects by Writing Style

As a result of successfully passing a graduate class in the area of disaster recovery and business continuity, Alan H. learned key principles that an organization needs to implement when a business interruption takes place. Failure to have a disaster recovery plan already in place can affect the ongoing viability of the business.


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