Eileen had the opportunity to write and research marketing materials for agents in various regions. This included Department of Insurance information and research for changes in laws and regulations. Special recognition was awarded for work completed on major country wide manuals. These manuals contained procedures for administrative personnel. Eileen's work was shared country wide due to the amount of information employees received effortlessly without compromising time. Recognition for the work included acceptance of an award during a special ceremony for employees servicing the company. In addition, she also edited and wrote newsletters on a regional level in varying regions for statewide agents. The newsletters were completed bi-weekly which included news, events, DOI (Department of Insurance) information on new laws and regulations, and top agents for the month.