As a licensed insurance agent, Anna was required to take on a variety of tasks. Before submitting an application the risk first had to be properly underwritten. This included home and/or property inspections, health and/or background screenings, and wildfire and/or flood determinations. Once the risk was properly evaluated and determined eligible, the application was then submitted bound (with payment) and pended for further company approval. If unsure of a risk, Anna was required to submit the application non-bound and without payment. If denied, she had 15 days to gather further information for the specialty underwriters in order to revise the decision.
Anna was also responsible for all client and prospective client communications. Literacy skills were important as many clients requested transactions to be documented through email. Additionally, nearly all commercial businesses required Certificates of Insurance to provide to landlords, vendors and clients. Oftentimes commercial work cannot begin until the proper documentation has been provided. As an agent, Anna possessed the ability to read an insurance policy and outline the requested provisions on the certificate. Accurateness is crucial. If the documentation was incorrect in any way, the agent risked losing a costumer.
Finally, Anna also possessed the needed knowledge to write, process and submit a claim on the behalf of clients whenever necessary. Familiarity with the process and knowledge of common insurance vernacular was a must in order for all claims to be submitted correctly and efficiently.