Faye worked in the captive finance industry for two large Japanese automobile manufacturers for several years. Her roles in this capacity included Customer Service & Collections Manager, Project/Product Manager (Business Process Owner), Project Analyst, Technical Writer/Trainer, and Customer Service. Throughout her tenure, Faye became very experienced in all aspects of captive finance, including loan origination, servicing, collections, vehicle remarketing, cash management and accounting, and project management. She had the opportunity to be a part of extensive CRM and mainframe consolidation programs for both organizations, as well as to develop and implement a new Interactive Voice Response (IVR) system, help outsource customer service functions, and centralize all cash management functions. Faye achieved many accolades in this industry which led to roles of increasing responsibility and influence.