Current Job Openings — Boston, MA

Are you looking to join a fast-growing company that is leading the content marketing revolution? If you have drive, passion, motivation and excitement, we want to hear from you. Select the department that best matches your experience and background. Expect to hear from us quickly.

If you are a freelance writer, please use our Writer Application instead.

Account Manager

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WriterAccess.com, an online marketplace connecting 5,000+ customers with 6,000+professional writers, is hiring several Account Managers to help keep the content flowing to customers, readers and fans.

You'll have a unique opportunity to join our small team that has a team approach to servicing customers of WriterAccess. You'll work directly with customers discovering content marketing needs, recommending writers for projects and discussing how to put our award-winning content marketing platform to work.

Customer Happiness Manager might be a better title for your role. Water views, nerf basketball and occasional strolls on the north end waterfront will help keep you chipper all the time.

Experience with customer service is required. Knowledge and passion for content marketing is a big plus.

You'll advance your career by learning socractic techniques to discover customer wants and needs when it comes to content marketing. And you'll help customers access the best writers for their projects and introduce them to (gasp) advanced content analytics tools that help them learn what to write about and which keywords to use for writing projects to appeal to readers and the search engines.

Best of all, you'll have plenty of room to grow when you master the art of customer service and the science of content marketing. As you progress in your career, you'll work with fewer customers and bigger budgets to help your team achieve revenue and performance goals.

Job Description

  • High level discussions on content marketing, SEO and content strategy
  • Manage a pool of customers that will be initially assigned to you
  • Display a high level of service, professionalism and support for customers
  • Learn to discover customers' wants and needs with Socratic techniques
  • Learn to blueprint customers and companies to pinpoint future opportunity
  • Streamline content creation and optimization for customers
  • Identify how the platform can be improved for customers
  • Develop editorial requirements for customers that need help
  • Delegate support issues to internal staff qualified for higher level support
  • Outbound calls and emails with customers to earn trust

Requirements

  • Solutions oriented mindset and core competency
  • Detailed oriented skillset that is put to work daily
  • Clear grasp of core editorial standards and requirements
  • People oriented with customer service experience
  • Successful experience working in startup environment
  • Potential team leadership characteristics for future advancement
  • Content marketing and search engine optimization proficiency
  • Great writing skills...we're a content service provider
  • Great communication skills...we're a communication service provider
  • High energy, excellent focus and attention to detail
  • Ability to multi-task and work under pressure in a fast paced environment

Compensation

  • Competitive salary and health care benefits
  • Bonus based on team contribution and success

If you're looking to join the Content Marketing Revolution with an award winning company that's well positioned for growth, we'd like to hear from you with a PERSONAL EMAIL to Byron White, founder and CEO, offering a quick summary of a.) you're career goals and b.) what you are freakishly great at professionally . Expect to hear from us within days if it looks like it's a good fit for our company based on your email. Immediate opportunity.

Apply Now

Sales Rep

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WriterAccess.com, an online marketplace connecting thousands of customers and writers, is looking for Sales Professionals and Biz Dev Specialists to help introduce our award wining content marketing platform to agencies, companies and firms.

You'll have a unique opportunity to join our growing company that's a leader in the content marketing revolution. You're help qualify inbound leads currently in our funnel, discovering if their content and workflow needs match our platform. And you'll reach out to agencies and larger companies to discover if our enterprise level solutions for content marketing are a good fit.

One to two years of sales experience is required. Selling for a SaaS business model with Demo Experience is a big plus. Knowledge and passion for content marketing will eventually be required for high-level discussions with customers.

Best of all, you'll have plenty of room to grow when you master the art of Socratic techniques and the science of content marketing. Depending on your communication skills, editorial strength and/or marketing savvy, we have plenty of room to grow. We're a small team at the moment with a proven track record and 190% growth last year.

Job Description

  • High level discussions on content marketing, SEO and content strategy
  • Outbound calling activity of 50+ prospects per day
  • Setup and perform platform Demos to prospect customers
  • Nurture inbound leads to the platform with personal communication

Requirements

  • People oriented with sales experience
  • Strong communication skills with email and voice
  • Content marketing and search engine optimization proficiency
  • High energy, excellent focus and attention to detail
  • Solutions oriented mindset and core competency
  • Successful experience working in startup environment
  • Potential team leadership characteristics for future advancement
  • Ability to multi-task and work under pressure in a fast paced environment

Compensation

  • Competitive salary and health care benefits
  • Commission/Bonus based on performance

If you're looking to join the Content Marketing Revolution with an award winning company that's well positioned for growth, we'd like to hear from you with a PERSONAL EMAIL to Byron White, founder and CEO, offering a quick summary of a.) you're career goals and b.) what you are freakishly great at professionally . Expect to hear from us within days if it looks like it's a good fit for our company based on your email. Immediate opportunity.

Apply Now

Inbound Customer Service Specialist

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WriterAccess.com, an online marketplace connecting 5,000+ customers with 6,000+professional writers, is hiring a Inbound Support Specialist to help grow our business.

You'll have a unique opportunity to support a team of Account Managers and Business Development Specialists that all work together to propel our explosive growth. You'll work directly with customers with inbound calls, Instant Messaging and Email to answer questions and/or direct customers to appropriate specialist in our company. You'll learn Socratic techniques to assess content marketing needs, and explain how to put our award-winning content marketing platform to work. And we'll put your editing and writing skills to the test as you help manage the content workflow with customers.

You'll need to be pretty smart to work here, and you'll need to work pretty hard as well. We're a startup environment disrupting the content marketing world. Water views, nerf basketball and occasional strolls in the Boston's North End will help keep you chipper all the time.

Custom Happiness Manager would be a superb title for your job. Experience with customer service is required. Knowledge and passion for content marketing is a big plus.

Best of all, you'll have plenty of room to grow when you master the art of customer service and the science of content marketing. You're next step in the company would likely shift to an Account Manager Role-- working more directly with customers offering content strategy, writer recommendations and introduction to our advanced content analytics tools that help determine what to write about and which keywords to use to appeal to readers and the search engines. As you progress in your career, you'll work with fewer customers and bigger budgets, offering editorial support and strategic advice with the content marketing workflow.

Job Description

  • Inbound Phone Support for Customers
  • Screen customers for service requirements
  • Explain how our platform works and offer help and suggestions
  • Support IM Chat and Help Desk tickets
  • Direct higher level service needs to Account Managers
  • Learn to discover customers' wants and needs with Socratic techniques
  • Learn to blueprint customers and companies to pinpoint future opportunity

Requirements

  • Solutions oriented mindset and core competency
  • Detailed oriented skill set that is put to work daily
  • Clear grasp of core editorial standards and requirements
  • People oriented with customer service experience
  • Great writing skills...we're a content service provider
  • Great communication skills...we're a communication service provider
  • High energy, excellent focus and attention to detail
  • Ability to multi-task and work under pressure in a fast paced environment

Compensation

  • Competitive salary and health care benefits

If you're looking to join the Content Marketing Revolution with an award winning company that's well positioned for growth, we'd like to hear from you with a PERSONAL EMAIL to Byron White, founder and CEO, offering a quick summary of a.) you're career goals and b.) what you are freakishly great at professionally . Expect to hear from us within days if it looks like it's a good fit for our company based on your email. Immediate opportunity.

Apply Now

Apply Now

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